Question 1

I just got into an accident. What should I do?

Accepted Answer

File an insurance claim and get the following information: 
Insurance claim number 
Your deductible amount. If it’s the other party’s fault, you will not have a deductible.
If you have rental coverage or not. Ask for an Enterprise rental reservation number. 
Give us a call and we can help walk you through the process. 503-281-1103

Question 2

I have an insurance claim number. What should I do next?

Accepted Answer

Call your insurance for their next steps. You must follow their procedures in order for your insurance claim to navigate smoothly, if not, it can delay the claim process 
Due to field adjuster shortages, the desk adjuster is likely to request for you upload photos or you may have to stop by their preferred shop for an estimate (ensure to tell the preferred shop you want an estimate only) 
They will generate a Preliminary Estimate (AKA visual estimate, it’s not a final estimate, we can submit a supplement once your vehicle is at our shop), once you receive it, email it to us.
Call us to schedule a time to drop off your car for repairs.

Question 3

My car is not safe to drive. How do I get it towed?

Accepted Answer

Let us know and we can either arrange for our in-house towing to pick it up, or insurance can tow it and we bill them later.

Question 4

What type of repairs do you do?

Accepted Answer

We specialize in auto collision repairs for most everyday vehicles. We do not work on grey market cars, classic vehicles, or any vehicles for which parts are difficult or impossible to source. We also do not handle repairs related to normal wear and tear, such as rust or corrosion, or vehicles with a stolen vehicle claim. Our focus is on restoring your car safely and efficiently after an accident.

Question 5

Do you accept after hour drop offs?

Accepted Answer

No, cars may only be dropped of during office hours.
We accept drop offs Monday to Friday, 8 am to 4 pm, closed noon to 1 pm for lunch.

Professional

Frequently Asked Questions

I just got into an accident. What should I do?

I have an insurance claim number. What should I do next?

My car is not safe to drive. How do I get it towed?

What type of repairs do you do?

Do you accept after hour drop offs?